Refund Policy

Refund Policy
1. Introduction
Welcome to Gift Box Xpress. (“we,” “us,” or “our”). This Refund Policy outlines how we handle refunds and returns. By using our website, you agree to the terms described herein.
2. Eligibility for Refunds

We offer a full refund if an item is:
- Faulty: Does not function as intended.
- Not as Described: Differs significantly from the product description.
- Does Not Perform as Expected: Fails to meet its intended purpose.

3. Non-Refundable Items

We do not refund for the following:
- Personalized Items: Custom-made or uniquely tailored products.
- We do NOT refund any digital Items or downloads once purchased. If the wrong digital item was sent, we will replace the download with the correct item free of charge.

If a customer cancels, they have 14 days to return the goods (non personalized items)
We will refund the customer within 14 days of receiving the returned goods if the above criteria are met..

5. Repairs and Replacements

If a customer discovers a fault after accepting an item, we will replace it.
The customer can still reject the item even after replacement.

6. Warranties and Guarantees

Regardless of warranties or guarantees, customers have the right to replacements.

7. Proof of Purchase

Customers may be asked to provide proof of purchase (e.g., sales receipt, bank statement).

8. Items Returned by Others

We accept returns only from the person who bought the item.

9. Contact Us
For any questions or concerns regarding refunds, please contact us.

Refund Policy for Digital Downloads

1. Eligibility for Refunds

We offer refunds for digital downloads under the following circumstances:
- Faulty Content: If the digital product is defective, not functioning as intended, or significantly different from the product description.
- Not as Described: If the content does not match what was advertised.
- Non-Performance: If the digital product fails to perform its intended purpose.

2. Non-Refundable Items

The following items are not eligible for refunds:
- Personalized Digital Content: Custom-made or uniquely tailored downloads.
- Perishable Digital Goods: Such as time-limited access to content.
- Waived Cancellation Rights: Once a customer downloads the content, they forfeit their right to a refund.

3. Distance Selling Rights

Customers have the right to cancel their order within 14 days of receiving the digital content.
If a customer cancels, they have another 14 days to return the content.
We must process refunds within 14 days of receiving the returned digital product.

4. Repairs and Replacements

If a digital product is faulty, we may offer a repair or replacement.
If repair or replacement is unsuccessful, the customer can claim a refund or a price reduction.

5. Clear Rules for Services

Clear rules apply if a service is not carried out with reasonable care and skill or as agreed with the consumer.
The service provider must rectify the service or provide a partial refund.

6. Contact Us

For any questions or concerns regarding refunds for digital downloads, please contact us